Refund policy
If you are not 100% satisfied with your purchase, you can return the product and get a full refund.
You can return a product for up to 30 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging.
Buyer is responsible of the cost of returning the item
Personalised items can not be returned but saying that we will do our best to resolve any issues
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unless it's not our mistake buyer is responsible for the postage cost.
Personalised items are exempt from being returned.
Refunds (if applicable)
Once your return is received and inspected, we will send you a refund. Please remember to include your order details.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@lowercasedesigns.co.uk